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 Refund Policy

Undamaged items are valid for return. Refunds and exchanges can be made within 14 days of purchase date. A return or exchange without a receipt / order number will be granted store credit in the amount of the item(s) most recent sale price. Returns/exchanges are processed within 5-10 business days from when we receive the original items. To ensure the prompt and efficient processing of your return, please send your returns shipment to the address below.

Vance Hall, LLC

ATTN : Returns

P.O. Box 211145

Brooklyn, NY 11221

For domestic exchanges, please include $5 (cash, money order, or check payable to Vance Hall, LLC) to cover return shipping.

If you have any questions, or if you received a defective or incorrect item, please contact our faculty. We are available Monday through Friday 10AM to 6PM US EST, by email